Shipping policy

We are committed to delivering your robotics products safely, accurately, and transparently. Please review our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 3 business days after payment confirmation.

  • Business days exclude weekends and public holidays.

  • Orders placed after business hours will be processed on the next business day.

  • During peak periods, product launches, or holidays, processing times may be slightly extended. If delays occur, we will notify you promptly.

Shipping Time & Delivery Estimates

Shipping times vary depending on the product type, destination, and logistics method.

  • Estimated shipping time is product-specific and will be communicated at checkout or upon order confirmation.

  • Some robotics products require special handling, freight shipping, or battery compliance procedures, which may affect delivery timelines.

  • Delivery estimates are provided as a reference only and are not guaranteed.

Shipping Destinations

We ship to select international destinations, subject to product eligibility and local regulations.

  • Availability of shipping may vary by country or region.

  • Certain products may be restricted due to battery, customs, or regulatory requirements.

  • If shipping to your location is unavailable, our team will contact you before processing the order.

Shipping Costs

  • Shipping fees are calculated at checkout or quoted separately for large or specialized robotics products.

  • Any applicable customs duties, taxes, import fees, or brokerage charges are the responsibility of the customer unless explicitly stated otherwise.

Shipment Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information (if available).

  • Tracking updates may take up to 24–48 hours to appear in the carrier’s system.

Delays & Force Majeure

We are not responsible for shipping delays caused by factors beyond our control, including but not limited to:

  • Customs inspections or clearance delays

  • Carrier disruptions or capacity limitations

  • Weather conditions, natural disasters, or force majeure events

  • Regulatory or compliance-related inspections

Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate and complete shipping information.

  • Orders returned due to incorrect addresses, failed delivery attempts, or refusal of delivery may incur additional shipping or handling fees.

  • Re-shipment is subject to availability and additional charges.

Damaged Packages During Transit

If your package arrives visibly damaged:

  • Please document the condition immediately (photos or videos).

  • Contact us at info@deeprobotics.us as soon as possible.

  • Do not discard the packaging until the issue is resolved.

Contact Information

If you have any questions regarding shipping, delivery timelines, or logistics arrangements, please contact us at:

Email: info@deeprobotics.us